Refund policy

Last updated: October 23, 2026

Returns and cancellations

Return eligibility depends on the items in your order.

When returns are accepted, items must be returned in the same condition you received them, unworn or unused, with tags, and in their original packaging or as stated in the return instructions. We may reduce the refund if the item has been used, damaged or handled more than necessary.

You may request a return within 14 days after the last item on your order is delivered.

Return shipping is free, and we will provide a return label.

You can request cancellation or removal of items from your order until the item is shipped.

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Start your return or cancellation request by logging into your account.

If your return is approved, we'll send you instructions on how and where to send your package to complete it.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above, or on the product listing, website or in store at the time of purchase.

Please contact us if you have questions about whether a specific item can be returned.

Exchanges

Please contact us about exchange options before returning your item.

European Union returns and cancellations

If you are a consumer in the European Union buying goods online, you may have the right to cancel your order for any reason within 14 days of receiving it, unless an exception applies.

After you notify us that you wish to cancel, you must return the items within 14 days.

We will refund eligible cancelled orders within 14 days of being informed of your cancellation, but we may withhold the refund until we receive the returned goods or proof that they have been sent.

For eligible cancellations, we will refund the product price and the standard shipping cost, if you paid for shipping. We are not required to refund any additional amount paid for express or premium delivery above the cost of standard delivery.

To request a return, follow the instructions above in the section on how to start a return. To request a cancellation, please contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom buying goods online, you may have the right to cancel your order within 14 days from the day you receive it, unless an exception applies.

After you tell us that you wish to cancel, you must return the items to us within 14 days.

We will refund eligible cancelled orders within 14 days of receiving the returned items or proof that you have sent them.

For eligible cancellations, we will refund the product price and the standard delivery cost, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery above the cost of standard delivery.

To request a return, follow the instructions above in the section on how to start a return. To request a cancellation, please contact us.

Refunds

We will notify you once we've received and inspected your return to let you know whether the refund was approved. If approved, you'll be refunded to your original payment method, unless stated otherwise. Please remember it can take some time for your bank or credit card company to process and post the refund.

If you haven't received your refund within a reasonable time after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the agreed or required time, or do not comply with applicable law.

Contact

To request a cancellation, start a return or ask about one, ask about an exchange or report a damaged item, email us at tumascota100@gmail.com or use the contact details in our contact information policy.